Change of photo on bus pass | Oxfordshire County Council

Change of photo on bus pass

If your pass has been sent out with the wrong photo, or you want to change the photo on it.

If you have received a request for a photo from us then use our additional document form.

Updating a photo

To change a photo you need to send us:

  • a recent scanned colour passport photograph (read our photo guidance page)
  • your name
  • date of birth
  • address
  • bus pass number - if known


Wrong photo

If you have received a bus pass with the wrong photo on it there is no charge to replace it.

Update the next pass

If you want to update the photo on the next pass once your current pass has expired there will be no charge.

Replace current photo

If you want to change the photo on your current pass there is a fee of £10. We will call you back to take the payment.

Photo replacement form


Upload a copy of a recent photogrph.

Only the following file types can be uploaded: JPG/GIF/PNG. There is a 2Mb limit per attachment.

Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png tif pdf.

How we use your data

In this form, we ask for some personal information (such as name, address, postcode) in order to fulfil your request. This information is held securely and is only used to provide you with the service you have requested. Any processing of your information is carried out in line with the requirements of current data protection legislation. Further details about how we process personal data can be found in our Privacy notice.


Last reviewed
10 May 2018
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