Multi-agency referrals for safe and well visit | Oxfordshire County Council

Multi-agency referrals for safe and well visit

How to refer a vulnerable person for a visit by Oxfordshire Fire and Rescue Service.

This form is for use by partner organisations and agencies to refer a vulnerable person for a safe and well visit (previously called a home safety visit) by a representative from Oxfordshire Fire and Rescue Service.

Your client’s home will be assessed for fire risk, with a view to fitting free smoke detector alarms if required. We will also discuss home escape plans and provide education advice to lower fire risk.

A vulnerable person is a person who is getting or may be in need of community care services by reason of mental or other disability, age or illness; and who is, or may be unable, to take care of or protect themselves against significant harm or exploitation.

Not sure who to refer ?

Can you answer yes to any of the following?

  • The occupier is aged 65 years or older
  • The occupier has a physical disability or has mobility issues
  • The occupier has any sensory impairment, audio or visual
  • The occupier relies on assistance from external agencies to help them live independently in their own home
  • The occupier has mental health problems, which may lead to unsafe practices with fire, cooking, heating or hoarding of combustible materials
  • The occupier has learning difficulties or cognitive impairment that can lead to confusion
  • There is evidence of burn marks on either bedding, furniture or carpets
  • The person is returning from hospital and may be vulnerable to the risk of fire
  • The person is physically unable to maintain their property in a safe condition through a lack of fire awareness or ability

Requesting a visit

If you need an urgent fire service attendance, because the fire risk is so high, and it is after 5.30pm on a weekday or it is a weekend then you should speak to the Duty Officer.


Making the referral

Details of client to be referred

Any relevant information for visiting fire officers, e.g. has dementia, doesn’t speak English, etc.
e.g. access, communications, condition of house, risk to visiting staff

Is a joint visit required?

Let us know if you have a preferred date and time.

How we use your data

In this form, we ask for some personal information (such as name, address, postcode) in order to fulfil your request. This information is held securely and is only used to provide you with the service you have requested. Any processing of your information is carried out in line with the requirements of current data protection legislation. Further details about how we process personal data can be found in our Privacy notice.


Data protection statement

Oxfordshire County Council will use the information you provide on this form to respond to and process your request. By submitting this form you are consenting to our processing personal information for the purpose of your request. We may share your information with other services to process your request. Further details about how we process personal data can be found in our privacy notice.

Last reviewed
21 June 2018
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